topic Re: Broadband in Broadband

Broadband

JordanGarnett — Mon, 18 Mar 2024 15:50:30 GMT

Hi my broadband is not working and when I log in to test the connection it says so account registered to address

Re: Broadband

caesarome — Mon, 18 Mar 2024 16:34:14 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

Re: Broadband

Tom-W19 — Mon, 18 Mar 2024 16:46:21 GMT

Thanks for escalating. We've sent an invite to @JordanGarnett.

Re: Broadband

Tom-W19 — Wed, 20 Mar 2024 17:45:05 GMT

Hi @JordanGarnett

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.