topic Re: Wi-Fi / Broad band in Broadband

Wi-Fi / Broad band

Michelle788 — Thu, 14 Mar 2024 15:17:58 GMT

My connection keep dropping and I’m unable to connect to Teams using my Wi-Fi/ broadband. It keeps saying no connection and I have to keep rebooting and restarting my laptop

Re: Wi-Fi / Broad band

Chrisee — Thu, 14 Mar 2024 15:38:57 GMT

@Michelle788 check the lights on your Sky hub as they can tell you what is wrong see https://www.sky.com/help/articles/hub-lights-explained-start

Re: Wi-Fi / Broad band

jamesn123 — Thu, 14 Mar 2024 15:53:05 GMT

Hi @Michelle788

Please post your router stats

Re: Wi-Fi / Broad band

Michelle788 — Wed, 20 Mar 2024 14:23:42 GMT

Thanks for your reply, all lights are on a green. My internet keeps dropping when I'm on my laptop since I applied McAfee !

Re: Wi-Fi / Broad band

cuke — Wed, 20 Mar 2024 15:06:15 GMT

@Michelle788 wrote:
My connection keep dropping and I’m unable to connect to Teams using my Wi-Fi/ broadband. It keeps saying no connection and I have to keep rebooting and restarting my laptop

What happens when you uninstall Mcafee? I've experienced this before on a customers laptop and removing the antivirus resolved it.

Re: Wi-Fi / Broad band

Michelle788 — Wed, 20 Mar 2024 17:35:32 GMT

I have paid for the application and it is clearing up my laptop, it's for virus protection.

Re: Wi-Fi / Broad band

jamesn123 — Thu, 21 Mar 2024 10:09:27 GMT

@Michelle788

Sorry but if its suddenly started happening as soon as you installed Mcafee then it may be that causing it.
If you post your stats like a requested before we can check to make sure it isnt your Sky connection.