topic Re: Internet down! in Broadband

Internet down!

AJpope — Sun, 17 Mar 2024 16:12:34 GMT

Almost every day for the last week at around 3-5pm the green Internet light goes off, the other 2 stay green and all the sky tests say everything is fine?

Absolutely ridiculous excuse of a service provider.

Re: Internet down!

Highlinder — Sun, 17 Mar 2024 17:11:46 GMT

@AJpope Is this the service checker you are looking at or is it the broadband test you are running?

Re: Internet down!

AJpope — Sun, 17 Mar 2024 20:41:34 GMT

Both. Now there is a solid orange light on the Internet and the other power and WiFi are green.

Sky service test seems to think I'm an idiot and that "it may not be switched on"

Re: Internet down!

Highlinder — Mon, 18 Mar 2024 09:29:52 GMT

@AJpope I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Internet down!

Mr+Flibbles+86 — Mon, 18 Mar 2024 10:12:06 GMT

Thanks for escalating this. We’ve sent an invite to @AJpope to chat.

Re: Internet down!

Addie15 — Wed, 20 Mar 2024 10:12:50 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.