topic Re: Sky stream issues in Broadband

Sky stream issues

Brettmillsy5 — Tue, 19 Mar 2024 16:28:05 GMT

Everyday my broadband cuts out 2 or 3 times, making watching a streaming TV very tiresome. Has anyone got any idea to stop it cutting out? Cheers

Re: Sky stream issues

cookiemonsteruk — Tue, 19 Mar 2024 16:30:03 GMT

@Brettmillsy5

Could you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M101474

Re: Sky stream issues

Brettmillsy5 — Tue, 19 Mar 2024 16:57:00 GMT

How do I find that info

Re: Sky stream issues

jamesn123 — Tue, 19 Mar 2024 16:58:19 GMT

@Brettmillsy5

Click the link that @cookiemonsteruk posted...

Re: Sky stream issues

Brettmillsy5 — Tue, 19 Mar 2024 17:14:55 GMT

Sky Stream , Sky Superfast, SR203 router

Re: Sky stream issues

jamesn123 — Tue, 19 Mar 2024 17:16:15 GMT

@Brettmillsy5

We did not ask for what equipment you have we asked for your router stats. The link below has a very clear step by step guide on how to obtain those stats.

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M101474

Re: Sky stream issues

Brettmillsy5 — Tue, 19 Mar 2024 17:23:54 GMT

Router Statistics System Up Time: 256:10:40 Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 565756 1514300 0 133186 7075610 01:00:03 LAN Up 107964859 36956637 0 7138852 120436 256:10:40 WLAN (2.4 GHz) Up 9882819 3830878 0 443516 20162 256:08:48 WLAN (5 GHz) Up 16270779 5265404 0 0 4246 256:08:47 Broadband Link Downstream Upstream Connection Speed 73548 kbps 20000 kbps Line Attenuation D1(7.1 dB) , D2(14.4 dB) , D3(21.8 dB) U0(2.3 dB) , U1(9.9 dB) , U2(14.9 dB) Noise Margin 3.3 dB 7.1 dB Poll Interval: Seconds (at least 3s): 10 Set Interval Stop

Re: Sky stream issues

jamesn123 — Tue, 19 Mar 2024 17:37:52 GMT

@Brettmillsy5

Your stats do show a WAN line drop about 1hr ago. They also show that your download speed is only 72mbps whereas with a line like yours you would expect the full 80mbps. This would suggest there is a fault somewhere although it isnt an obvious one so it may take a bit of work for Sky to investigate it.

I've flagged your post to Sky, look out for a message popup on the forum. Tell them you are having multiple line drops per day.

Re: Sky stream issues

Greenfingers001 — Wed, 20 Mar 2024 09:25:40 GMT

Thanks for escalating this. We’ve sent @Brettmillsy5 an invite to chat.

Re: Sky stream issues

Addie15 — Fri, 22 Mar 2024 10:34:32 GMT

Update-We are closing this session after not receiving further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Sky stream issues

Brettmillsy5 — Mon, 25 Mar 2024 20:07:08 GMT

Hi, it's doing it again. Was ok for 2 days 😫

Re: Sky stream issues

Chrisee — Tue, 26 Mar 2024 08:04:57 GMT

@Brettmillsy5 intermittent line drops are often caused by bad weather while you can report the issue by calling Sky it is not certain Openreach will do anything.

Re: Sky stream issues

Adriana_93 — Sun, 12 May 2024 12:29:22 GMT

I don't know if it this helps but my broadband cuts out every day in the afternoon around the same time and then it affects my streaming services, it is getting ridiculous now, my partner needs the internet as he works from home and what is he supposed to do without it