topic Broadband cuts in and out in Broadband

Broadband cuts in and out

Trae_Smith — Tue, 19 Mar 2024 17:34:43 GMT

For the past 24 hours our internet has been dropping for 10/20 minutes at a time and then coming back for a couple minutes then dropping again. Paying extra for full fibre and all I get is phone calls that don't get me left on hold for 40 minutes or just hung up on

Re: Broadband cuts in and out

jamesn123 — Tue, 19 Mar 2024 17:41:45 GMT

Hi @Trae_Smith

Please post your router stats

Re: Broadband cuts in and out

Trae_Smith — Tue, 19 Mar 2024 18:32:21 GMT

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 4137 7586 0 1282 1320 00:03:06 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 19810 8885 0 678 0 01:23:27 WLAN (5 GHz) Up 1972806 304986 0 441178 10810 01:23:27

Broadband Link Downstream Upstream Connection Speed 155993 kbps 28031 kbps Line Attenuation D1(36.7 dB) , D2(0.0 dB) , D3(0.0 dB) U0(0.0 dB) , U1(0.0 dB) , U2(0.0 dB) Noise Margin 10.8 dB 4.9 dB

Re: Broadband cuts in and out

Trae_Smith — Tue, 19 Mar 2024 18:38:29 GMT

@jamesn123

Re: Broadband cuts in and out

jamesn123 — Thu, 21 Mar 2024 09:57:15 GMT

Hi @Trae_Smith

Can see that your line is dropping as the WAN uptime is low although your line stats dont suggest a major fault. I notice your not actually on full fibre, you are on G.Fast which still uses a copper connection for the last part of the connection from the cabinet.

G.Fast can be particularly sensitive to line conditions since its basically pushing an outdated technology to its limits speed wise. Often electrical interference from nearby appliances or powerline adapters can cause line drops, do you have anything like that which might be interfering?