topic Re: Router note received yet in Broadband

Router note received yet

Rajin — Tue, 19 Mar 2024 12:19:14 GMT

My Sky broadband activation which was scheduled for yesterday. Unfortunately, I have not yet received the router

Re: Router note received yet

cookiemonsteruk — Tue, 19 Mar 2024 12:26:48 GMT

@Rajin

What does it say in "my orders" on your my sky app..?

Re: Router note received yet

Rajin — Tue, 19 Mar 2024 15:49:54 GMT

It says , on the way

Re: Router note received yet

jamesn123 — Tue, 19 Mar 2024 16:49:08 GMT

@Rajin

Is there any sort of RM or DPD tracking number?

Often when a router gets a delayed dispatch its because your activation date has been delayed. Is your activation date still current?

Re: Router note received yet

Rajin — Tue, 19 Mar 2024 17:05:06 GMT

Yesterday, I received a message from Sky confirming that my router was activated. However, when I tracked the Royal Mail post, it appears that the router was sent to the wrong location and needs to be rerouted

Re: Router note received yet

jamesn123 — Tue, 19 Mar 2024 17:14:28 GMT

@Rajin

Ah okay so there is your answer then, you need to contact RM and ask what has happened with the package. If RM are not able to resolve it you'll need to contact Sky and ask for them to send a replacement

Re: Router note received yet

Chito4TvrMMZ — Wed, 18 Feb 2026 15:12:30 GMT

I not yet received my router

Re: Router note received yet

Daniel0210 — Wed, 18 Feb 2026 15:25:25 GMT

@Chito4TvrMMZ

When is/was your activation date?

Hubs for new activations are normally dispatched via Royal Mail to arrive a few days prior to the activation date.

Once sent out you can usually track its progress. The postie will usually leave it hidden if no one is in. You shouldn't need to sign for it. The postie should also pop a card through the letterbox telling you where it was left and the tracking should show some information on it too.