topic Re: Poor connection in Broadband

Poor connection

CT-63 — Tue, 19 Mar 2024 14:54:30 GMT

Hello

Since I moved from Virgin to Sky I have continual drop outs on my various devices such as Amazon Alexa and the like. The connection feels very poor and inconsistent (and therefore disappointing.)

We can't even easily open e-mails most mornings.

My private signal tracker says poor connection but Skys says good connection.

I feel doubtful as the reality is I can't get things to consistently work now. Reluctantly I am thinking of leaving Sky Broadband as its not working well for me.

Is there any suggestions on how to improve before I do?

Re: Poor connection

jamesn123 — Tue, 19 Mar 2024 16:45:21 GMT

Hi @CT-63

Please post your router stats

Re: Poor connection

CT-63 — Tue, 19 Mar 2024 18:00:41 GMT

Hello James

Upload 14.8Mbps Download 16Mbps

Is that what you mean?

Thanks...

Re: Poor connection

jamesn123 — Tue, 19 Mar 2024 18:02:45 GMT

Hi @CT-63

No sorry I forgot to post the link with instructions on how to obtain the stats I am referring to.

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump-to/first-unread-message