topic Re: Master socket in Broadband

Master socket

butbob1214 — Tue, 19 Mar 2024 11:19:45 GMT

Hi I have booked a home move for next month, I explained that the property I am moving to has had the master socket removed and no visable cables. How do I get a master socket installed so that when I move the broadband and phone will work?

Re: Master socket

TimmyBGood — Tue, 19 Mar 2024 11:25:31 GMT

@butbob1214

Putting the address into the BT Wholesale Availability Checker should indicate which provisioning type is applicable.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.

Re: Master socket

jamesn123 — Tue, 19 Mar 2024 13:05:20 GMT

@butbob1214

If the master socket has been removed & no FTTP is avaliable to the property then I am afraid you are in for a delay. What will need to happen is you'll have to wait until the activation date of your service, then the day after activation you'll need to call Sky and report you have no master socket. At that point Sky will send out Openreach to fit a new one. As far as I am aware there is no way to get Openreach out before the service is active.