topic Re: No internet in Broadband

I have no internet, only orange light

andy5875 — Tue, 19 Mar 2024 13:16:30 GMT

I've used the service checker and it says the WiFi is ok however I have orange light in my router where it says :

- internet

- voice

and we have no internet

Moderator note: Changed title to reflect topic more.

Re: No internet

DavidMcK — Tue, 19 Mar 2024 09:23:45 GMT

I have intermitent connection issues where connection will be lost for several minutes at a time.

Re: No internet

DORAN — Tue, 19 Mar 2024 09:29:16 GMT

Same issue for us also, NO INTERNET...

Re: No internet

robbob21 — Tue, 19 Mar 2024 09:31:05 GMT

Exactly the same here in Dorset, orange light on router and skys internet checker says all is ok??

Re: No internet

Chrisee — Tue, 19 Mar 2024 09:57:01 GMT

@robbob21 @andy5875 @DORAN @DavidMcK The orange internet light tells you tgst the hub has lost the connection to the exchange. If you run the full connection test in the M`y Sky app it will tell you if there is a known issue affecting your line if it doesnt you need to call Sky and report the fault.