topic Re: Broadband constantly going off in Broadband

Broadband constantly going off

Gill591 — Mon, 18 Mar 2024 18:17:35 GMT

Really feel like cancelling sky broadband and going with someone else as my broadband goes down at least 3 times a day.

Re: Broadband constantly going off

Highlinder — Mon, 18 Mar 2024 18:28:49 GMT

@Gill591 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Re: Broadband constantly going off

Geoff71Grace — Mon, 18 Mar 2024 19:04:59 GMT

Mine has too. Dropping internet (not Wi-Fi) several times today. A power down and power back up fixes it but this has happened about 6 times today. Not a sustainable service if we keep having to do this.

Re: Broadband constantly going off

Highlinder — Mon, 18 Mar 2024 19:27:08 GMT

@Geoff71Grace Can you try running the the broadband test, a link to this can be found in post 2 of this thread.

Re: Broadband constantly going off

Geoff71Grace — Tue, 19 Mar 2024 05:22:08 GMT

The test shows nothing up as when you run it broadband is back and 4 green lights are on. But that doesn't change the fact that the modem / router lost connection of its own accord six times today. There's something else wrong in the whole set up that the broadband checker isn't designed to detect.

Re: Broadband constantly going off

Gill591 — Tue, 19 Mar 2024 06:59:35 GMT

Same here you do the test they tell you to unplug everything start plugging everything in one by one test again sometimes it comes back sometimes it doesn't. Takes 15 minutes 3 to 4 times a day, not good practice not good service.