https://helpforum.sky.com/t5/Broadband/Internet-been-down-5-days-rebate/m-p/4590773#M382064 Hi, My broadband has now been off since Saturday. The engineer is due Wednesday.... Can I claim money back as I have no intetnet? Mon, 18 Mar 2024 15:42:25 GMT Tinamarina58 2024-03-18T15:42:25Z https://helpforum.sky.com/t5/Broadband/Internet-been-down-5-days-rebate/m-p/4590773#M382064 Hi, My broadband has now been off since Saturday. The engineer is due Wednesday.... Can I claim money back as I have no intetnet? Mon, 18 Mar 2024 15:42:25 GMT https://helpforum.sky.com/t5/Broadband/Internet-been-down-5-days-rebate/m-p/4590773#M382064 Tinamarina58 2024-03-18T15:42:25Z https://helpforum.sky.com/t5/Broadband/Internet-been-down-5-days-rebate/m-p/4590775#M382066 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2722066">@Tinamarina58</a>&nbsp;</P> <P>If it's fixed Wednesday I doubt it.&nbsp;The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.<BR /><A href="https://www.sky.com/help/articles/auto-compensation" target="_blank">https://www.sky.com/help/articles/auto-compensation</A><BR /><BR />If you have a total loss of service and it isn’t fixed after two full WORKING days <STRONG>from when the fault is first reported to Sky, </STRONG>you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account.</P> Mon, 18 Mar 2024 15:46:04 GMT https://helpforum.sky.com/t5/Broadband/Internet-been-down-5-days-rebate/m-p/4590775#M382066 Daniel0210 2024-03-18T15:46:04Z