topic Re: Sky Hub is Busy in Broadband

Sky Hub is Busy

Ribose — Tue, 12 Mar 2024 17:40:05 GMT

Past 3-4 weeks I've started to get "Sky Hub is Busy" messages when I try to either load the router page or log in. It mainly happens when the internet drops but it never used to. Any cause for concern or just let it be?

Thanks

Re: Sky Hub is Busy

jamesn123 — Tue, 12 Mar 2024 17:42:33 GMT

Hi @Ribose

Please post your router stats

Re: Sky Hub is Busy

Ribose — Tue, 12 Mar 2024 17:46:17 GMT

Re: Sky Hub is Busy

jamesn123 — Tue, 12 Mar 2024 18:00:28 GMT

Hi @Ribose

Your stats do not suggest a line issue as such however we can see that your WAN interface is dropping.

Can you please make sure all cables coming from your telephone socket are in good condition & are all plugged in tightly.

Can you also please run the connection test in the My Sky app/Online account area and see if that shows anything.

If it doesnt we can escalate your post here on the forum so you can chat with a Sky agent and they can look into it further.

Re: Sky Hub is Busy

Ribose — Tue, 12 Mar 2024 18:13:34 GMT

All cables are clean, undamaged and securely connected on all ends.

Test comes back as "looks good." "Errors on your line?" is orange Yes, but from what it says, this is normal.

Re: Sky Hub is Busy

jamesn123 — Thu, 14 Mar 2024 10:20:15 GMT

@Ribose

I've escalated your post to Sky, look out for a message on the forum

Re: Sky Hub is Busy

Lisa-P1987 — Thu, 14 Mar 2024 11:12:29 GMT

Thanks for escalating this. We’ve sent @Ribose an invite to chat.

Re: Sky Hub is Busy

Ribose — Mon, 18 Mar 2024 15:27:59 GMT

The chat has disappeared any chance to reopen it?