https://helpforum.sky.com/t5/Broadband/Loss-of-internet/m-p/4590707#M382054 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3998997">@GCos</a>&nbsp;From your picture, i see you have a landline connected, do you hear the dial tone when you pick up the reciever. If so, you possible could have a bad filter as one option, but you also do not have the internet led on the hub showing green so there is no connection from the router - filter - line -sky.</P><P>If line is down, remove filter and plug phone direct into the socket on the wall, and listen for dial tone.</P><P>Post back your result.</P> Mon, 18 Mar 2024 14:02:39 GMT JimM1 2024-03-18T14:02:39Z https://helpforum.sky.com/t5/Broadband/Loss-of-internet/m-p/4590675#M382046 <P>We have tried diagnostic checks which come back okay, and the WiFi light is on on our router, but we are still not receiving internet to our devices.</P> Mon, 18 Mar 2024 13:24:52 GMT https://helpforum.sky.com/t5/Broadband/Loss-of-internet/m-p/4590675#M382046 GCos 2024-03-18T13:24:52Z https://helpforum.sky.com/t5/Broadband/Loss-of-internet/m-p/4590679#M382047 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.jpg" style="width: 4032px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/98192iCC93FB4829D7566C/image-size/medium?v=v2&amp;px=400" role="button" title="image.jpg" alt="image.jpg" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.jpg" style="width: 4032px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/98191iF90D9B7A4F5B9536/image-size/medium?v=v2&amp;px=400" role="button" title="image.jpg" alt="image.jpg" /></span></P><P>  </P> Mon, 18 Mar 2024 13:30:57 GMT https://helpforum.sky.com/t5/Broadband/Loss-of-internet/m-p/4590679#M382047 GCos 2024-03-18T13:30:57Z https://helpforum.sky.com/t5/Broadband/Loss-of-internet/m-p/4590707#M382054 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3998997">@GCos</a>&nbsp;From your picture, i see you have a landline connected, do you hear the dial tone when you pick up the reciever. If so, you possible could have a bad filter as one option, but you also do not have the internet led on the hub showing green so there is no connection from the router - filter - line -sky.</P><P>If line is down, remove filter and plug phone direct into the socket on the wall, and listen for dial tone.</P><P>Post back your result.</P> Mon, 18 Mar 2024 14:02:39 GMT https://helpforum.sky.com/t5/Broadband/Loss-of-internet/m-p/4590707#M382054 JimM1 2024-03-18T14:02:39Z