topic Re: internet keep dropping off in Broadband

internet keep dropping off

kyle87 — Sat, 16 Mar 2024 07:45:21 GMT

over the last last couple of day my internet keeps drop off i have power and wireless stay on but the intrernet turn off and after around 2 mins comes back on amber then 3 minters late goes back green i have had this happen 7 time in the last 3 days anyone else had this issues or have a reslove it many thanks

Re: internet keep dropping off

Highlinder — Sat, 16 Mar 2024 08:13:58 GMT

@kyle87 Can you run the broadband test when the disconnect happens.

Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Re: internet keep dropping off

Broadband+renewal — Sat, 16 Mar 2024 11:45:03 GMT

Hi, since 1 month WiFi dropping down and done your procedures by removing the wire and putting back, switch OFF and ON the main. But same problems I face.

Re: internet keep dropping off

kyle87 — Sat, 16 Mar 2024 11:54:32 GMT

Done no issues found

Re: internet keep dropping off

Highlinder — Sat, 16 Mar 2024 15:39:32 GMT

@kyle87 So you ran the broadband test while the internet light was blinking amber?

Re: internet keep dropping off

kyle87 — Sat, 16 Mar 2024 20:09:45 GMT

yes i havd done both test just gone again 3 time in a row

Re: internet keep dropping off

Broadband+renewal — Mon, 18 Mar 2024 12:12:11 GMT

Hello,

Everyday the same problem again and again, it's dropping down.

Interest light is blinking amber.

Since 1 month.

I think you should replace the internet device.

Many thanks

Re: internet keep dropping off

JimM1 — Mon, 18 Mar 2024 12:32:24 GMT

@Broadband+renewal As you jumped on some one else's post not always best.

You are not talking to anyone on the Sky forum, it is a cust - cust help and support and sky will no nothing about your issue, if you wish please post your stat's from following the pinned post or link below.

But please start a new topic if you dont mind.

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717

Re: internet keep dropping off

kyle87 — Mon, 18 Mar 2024 20:21:39 GMT

it looks like it could be an ip issues