https://helpforum.sky.com/t5/Broadband/Wifi-says-Connection-Failed/m-p/4590310#M381992 <P>Yes that's the one I ran. I did the general area check then clicked through to the one that says it'll test my actual connection</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Sun, 17 Mar 2024 21:52:23 GMT SchminaNina 2024-03-17T21:52:23Z https://helpforum.sky.com/t5/Broadband/Wifi-says-Connection-Failed/m-p/4590249#M381980 <P><STRONG>was watching TV when my Internet suddenly cut out. TV doesn't have Internet, it's dropped from my phone and not working on any device.&nbsp;</STRONG></P><P>&nbsp;</P><P><STRONG>Router is showing all green lights, but when I try to connect on my phone it says "connection failed". Have tried the check on Sky's website who say no issues with the connection (despite nothing currently being connected). Have restarted all devices but no success. Any ideas?</STRONG></P> Sun, 17 Mar 2024 20:06:39 GMT https://helpforum.sky.com/t5/Broadband/Wifi-says-Connection-Failed/m-p/4590249#M381980 SchminaNina 2024-03-17T20:06:39Z https://helpforum.sky.com/t5/Broadband/Wifi-says-Connection-Failed/m-p/4590264#M381982 <P>Was it the broadband test here that you ran:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> Sun, 17 Mar 2024 20:25:49 GMT https://helpforum.sky.com/t5/Broadband/Wifi-says-Connection-Failed/m-p/4590264#M381982 caesarome 2024-03-17T20:25:49Z https://helpforum.sky.com/t5/Broadband/Wifi-says-Connection-Failed/m-p/4590310#M381992 <P>Yes that's the one I ran. I did the general area check then clicked through to the one that says it'll test my actual connection</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Sun, 17 Mar 2024 21:52:23 GMT https://helpforum.sky.com/t5/Broadband/Wifi-says-Connection-Failed/m-p/4590310#M381992 SchminaNina 2024-03-17T21:52:23Z