topic Re: Hub not arrived yet in Broadband

Hub not arrived yet

Djrich24 — Sat, 16 Mar 2024 12:49:16 GMT

Open reach activated my line on Wednesday 13th March. However, my hub hasn't arrived yet, it hasn't even been dispatched yet according to my order status. Not a word from Sky yet, pretty poor service already!!

Re: Hub not arrived yet

cookiemonsteruk — Sat, 16 Mar 2024 12:54:24 GMT

@Djrich24

Keep an eye on this forum using preferrably a chrome browser

I've escalated your post via the community chat. This link explains how it works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or red and blue chat bubble. When the red/blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Re: Hub not arrived yet

Lisa-P1987 — Sat, 16 Mar 2024 13:56:15 GMT

Thanks for escalating this. We’ve sent @Djrich24 an invite to chat.