topic Re: Broadband not working in Broadband

Broadband not working

Robbi — Sat, 16 Mar 2024 01:27:33 GMT

Got a new Sky Broadband Hub sent. Activation date was yesterday (Friday 15th March) and still nothing is working. Below is what the sky hub is showing and the socket we have.

What am I doing wrong?

Re: Broadband not working

cookiemonsteruk — Sat, 16 Mar 2024 05:36:44 GMT

@Robbi

Your mastersocket only has a telephone port with a cable for the telephone. It should have a microfilter/broadband splitter with 2 ports one for broadband and one for the landline.

Are you new to sky? Has that setup worked previously?

Re: Broadband not working

cookiemonsteruk — Sat, 16 Mar 2024 05:39:09 GMT

@Robbi

"Activation date was yesterday (Friday 15th March"

Also note the the telephone itself plugs directly into the sky hub

Re: Broadband not working

peter-marlow+1966 — Sat, 16 Mar 2024 08:13:17 GMT

You have not and unless you have a splitter to plug in there first one side for the Internet cable to the router and the other side for the telephone, you only have the telephone line plugged in at the moment that's why you have no Internet

Re: Broadband not working

peter-marlow+1966 — Sat, 16 Mar 2024 08:16:48 GMT

There should be a splitter on the box the router come in. it's white and plugs in the socket first

Re: Broadband not working

Robbi — Sat, 16 Mar 2024 09:50:07 GMT

There is no splitter / sub filter sent with the sky box. First time using this set up as we have only just moved in. Can I purchase a splitter and expect it to work?

Re: Broadband not working

cookiemonsteruk — Sat, 16 Mar 2024 09:54:13 GMT

@Robbi

Heres one from b&q

https://www.diy.com/departments/slx-2-way-adsl-splitter/5028422001776_BQ.prd

But try argos, currys, pc world etc

Re: Broadband not working

cookiemonsteruk — Sat, 16 Mar 2024 09:57:57 GMT

@Robbi

By the way did you get the dsl cable which has purple identical plugs at both ends

Re: Broadband not working

Robbi — Sat, 16 Mar 2024 10:09:42 GMT

I got one grey cable, one black cable, each with one purple end .

Re: Broadband not working

cookiemonsteruk — Sat, 16 Mar 2024 10:16:05 GMT

@Robbi

You would need a dsl rj11 to rj11 cable with identical purple plugs at each end

Heres one from argos but try the usual electric stores

https://www.argos.co.uk/product/4039871

Re: Broadband not working

Robbi — Sat, 16 Mar 2024 10:40:41 GMT

And If i get the modem wire which part do I plug in where?

Re: Broadband not working

cookiemonsteruk — Sat, 16 Mar 2024 10:44:43 GMT

@Robbi

Once a microfilter is installed it will give you a broadband port and telephone port . One end is plugged into the broadband port on the microfilter the other end will plug into the purple dsl port on the sky hub

Re: Broadband not working

Robbi — Sat, 16 Mar 2024 10:47:57 GMT

Is that not what the black/ grey cable is for ?

Re: Broadband not working

cookiemonsteruk — Sat, 16 Mar 2024 10:51:56 GMT

@Robbi

@Robbi wrote:

Is that not what the black/ grey cable is for ?

I thought you said you had 2 cables each with 1 purple plug . If you have a cable with a purple plug at each end then that is the dsl rj11 to rj11 cable and you just need the microfilter as show above in the b&q link

Re: Broadband not working

JimM1 — Sat, 16 Mar 2024 10:54:03 GMT

@Robbi Here is the online manual, select when you get to the point, no i dont have internet calls. will show you the description, and you may have the dsl filter in the box, depends if sky included or not, some have and some dont.

Set up your Sky hub | Sky Help | Sky.com

Re: Broadband not working

Robbi — Sat, 16 Mar 2024 10:58:18 GMT

Have brough a micro filter and have plugged the broadband end into the 'modem' part and the purple end into the purple broadband connection on the hub, and still no luck.

Re: Broadband not working

cookiemonsteruk — Sat, 16 Mar 2024 11:04:13 GMT

@Robbi

Are you a new sky customer or did they send out the hub to replace an older hub?

When is your activation date?

***EDIT ***Apologies you already answered those questions

It could be a failed activation in which case you would need to call sky

Re: Broadband not working

JimM1 — Sat, 16 Mar 2024 11:06:16 GMT

@Robbi A lot depends on the specific wiring of the master socket, and the type you have would normally be for connecting a phone to the telephone line. The micro filter is required to connect the router to and seperate it from the telphone side.

See the link i sent, and it will show you a picture on the guide....

Plus hope you are not leaving the router on the Radiator, they do not like getting hot.