topic Re: router in Broadband

router

raymond18 — Fri, 15 Mar 2024 09:20:57 GMT

i have had 1st stage install outside and 2nd stage due on 20th march also goes live, the problem is i have not recieved router yet, it is showing on my account in progress for delivery monday 18th but as yet i have not had a tracking number. today being friday the 15th, any advice would be helpful thanks.

Re: router

Lisa-P1987 — Sat, 16 Mar 2024 08:36:43 GMT

Hi there @raymond18, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: router

raymond18 — Sat, 16 Mar 2024 09:19:39 GMT

@Lisa-P1987 Thanks for reply, but I have managed to sort it by going on sky's Facebook have a good day.

Re: router

Lisa-P1987 — Sat, 16 Mar 2024 09:58:27 GMT

Thanks for the update @raymond18 I will close the chat and invite 🙂