topic Re: Internet not working in Broadband

Internet not working

Tracy250667 — Fri, 15 Mar 2024 10:23:32 GMT

Internet not working

Re: Internet not working

Highlinder — Fri, 15 Mar 2024 10:50:53 GMT

@Tracy250667 The community needs some background to what is going on. What lights on the router and what colour are they?

Re: Internet not working

Flowerpot1 — Fri, 15 Mar 2024 11:25:37 GMT

Mine isn't either. Internet light on hub is flashing orange tried reset, switching off and on etc nothing. Tv is saying internet connection is down. Ran all tests on sky and they say all is good?!!

Re: Internet not working

Highlinder — Fri, 15 Mar 2024 13:08:06 GMT

@Flowerpot1 So you ran the test below and it showed all good when ran.

Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Re: Internet not working

Flowerpot1 — Fri, 15 Mar 2024 14:19:02 GMT

@Highlinder tried that too comes back as no issues reported and all good. Tv (glass) says connected to broadband but no internet access

Re: Internet not working

Highlinder — Fri, 15 Mar 2024 14:40:19 GMT

@Flowerpot1 What colour are the lights on the router?

Re: Internet not working

Flowerpot1 — Fri, 15 Mar 2024 16:06:25 GMT

Yellow power and WiFi. Orange flashing for internet

Re: Internet not working

Lisa-P1987 — Sat, 16 Mar 2024 08:42:54 GMT

Thanks for escalating this. We’ve sent @Flowerpot1 an invite to chat.