topic Re: No internet in Broadband

No internet

Gemologist — Sat, 16 Mar 2024 06:53:58 GMT

Hi, I've still got no internet. I was on here yesterday and spoke to someone on the online chat (which has now disappeared hence a new post) they told me an engineer would be out yesterday to fix it and would contact me as they might need access to my property. But I have heard nothing since and it's still not fixed. This has been going on since Tuesday. Any chance I could speak to someone please ☺️

Re: No internet

Chrisee — Sat, 16 Mar 2024 06:56:15 GMT

@Gemologist see my reply to your other thread. Please dont start multiple threads for the same issue.

Re: No internet

Gemologist — Sat, 16 Mar 2024 06:59:36 GMT

@Chrisee @The online chat from yesterday has disappeared so how do I get it back or start another one to find out more/ what is happening

Re: No internet

Chrisee — Sat, 16 Mar 2024 07:26:56 GMT

@Gemologist I have messaged the team and asked them to reopen the link.

Re: No internet

Gemologist — Sat, 16 Mar 2024 07:30:27 GMT

@Chrisee @Thank you so much

Re: No internet

Addie15 — Fri, 22 Mar 2024 12:16:28 GMT

Update-We have closed the session with @Gemologist as we have not received further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.