topic No internet in Broadband

No internet

Frustrated16 — Fri, 15 Mar 2024 21:45:49 GMT

No internet in Chertsey surrey

Re: No internet

Highlinder — Fri, 15 Mar 2024 21:59:23 GMT

@Frustrated16 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Re: No internet

Frustrated16 — Fri, 15 Mar 2024 22:09:13 GMT

Hiya, thank you for replying. I have ran the test twice and both times I have received an Ooops that didn't work message saying sky are having problems with their tests!

Re: No internet

Lee_22 — Fri, 15 Mar 2024 22:39:44 GMT

Tests on the app blatantly lie anyway.

no internet at mine in Skipton North Yorkshire. Twice it's gone off now and both times Sky reports everything is fine and connected when very clearly it's not. Getting really **bleep** off with this now. Time stamped pictures available if anyone knows how to attach them on here

Re: No internet

Frustrated16 — Fri, 15 Mar 2024 22:47:33 GMT

Ahh ok. Well the tests aren't working anyway. Message is we are having problems with our tests and they're not available at the moment.
I have Hive so no heating either. It has been dipping in an out all day, but since 7pm nothing at all. Red light on router.