https://helpforum.sky.com/t5/Broadband/The-external-cable-is-broken-how-do-I-get-an-engineer/m-p/4588877#M381666 <P>The cable to my hub that comes through the wall is broken. I can't seem to find any info on how to arrange for an engineer to fix it in Sky's endless circular bots and 'helpful' articles.&nbsp;<BR /><BR /></P><P>can anyone advise how I can just organise a repair?&nbsp;</P> Fri, 15 Mar 2024 21:37:30 GMT Alex106 2024-03-15T21:37:30Z https://helpforum.sky.com/t5/Broadband/The-external-cable-is-broken-how-do-I-get-an-engineer/m-p/4588877#M381666 <P>The cable to my hub that comes through the wall is broken. I can't seem to find any info on how to arrange for an engineer to fix it in Sky's endless circular bots and 'helpful' articles.&nbsp;<BR /><BR /></P><P>can anyone advise how I can just organise a repair?&nbsp;</P> Fri, 15 Mar 2024 21:37:30 GMT https://helpforum.sky.com/t5/Broadband/The-external-cable-is-broken-how-do-I-get-an-engineer/m-p/4588877#M381666 Alex106 2024-03-15T21:37:30Z https://helpforum.sky.com/t5/Broadband/The-external-cable-is-broken-how-do-I-get-an-engineer/m-p/4588898#M381673 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3997373">@Alex106</a>&nbsp;Have you logged into your account and run a service check, if it fails then should advise engineer visit required to repair?</P> Fri, 15 Mar 2024 21:55:09 GMT https://helpforum.sky.com/t5/Broadband/The-external-cable-is-broken-how-do-I-get-an-engineer/m-p/4588898#M381673 JimM1 2024-03-15T21:55:09Z https://helpforum.sky.com/t5/Broadband/The-external-cable-is-broken-how-do-I-get-an-engineer/m-p/4589134#M381740 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3833470">@JimM1</a>&nbsp;Unfortunately it keeps saying it's working even though the hub is flashing red...</P> Sat, 16 Mar 2024 10:37:28 GMT https://helpforum.sky.com/t5/Broadband/The-external-cable-is-broken-how-do-I-get-an-engineer/m-p/4589134#M381740 Alex106 2024-03-16T10:37:28Z https://helpforum.sky.com/t5/Broadband/The-external-cable-is-broken-how-do-I-get-an-engineer/m-p/4589164#M381752 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3997373">@Alex106</a>&nbsp;The quickest method to resolve would be to call sky direct, report the fault and have the agent arrange for the engineer to repair.</P><P>&nbsp;</P><P>Link below once you select the correct option will display the number to call.</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/support-with-other-needs" target="_blank">Support with other needs | Sky Help | Sky.com</A></P> Sat, 16 Mar 2024 11:17:03 GMT https://helpforum.sky.com/t5/Broadband/The-external-cable-is-broken-how-do-I-get-an-engineer/m-p/4589164#M381752 JimM1 2024-03-16T11:17:03Z