topic Re: Connected without Internet in Broadband

Connected without Internet

Kirsty+help+me — Fri, 15 Mar 2024 20:12:08 GMT

My WiFi keeps cutting out saying connect without Internet but when I go on my broadband checker it says everything is fine 🤦‍♀️ It's been doing this alot recently and I'm starting to wonder why I'm paying for Internet that barely works

Re: Connected without Internet

JimM1 — Fri, 15 Mar 2024 21:08:17 GMT

@Kirsty+help+me If the online broadband checker is not helping, you can call sky and the agent can run a diagnostic on your line, this is more intrusive testing but can show more potential faults. Call sky on 150 from your landline phone if you have one connected.

Re: Connected without Internet

Annaw10 — Fri, 15 Mar 2024 21:10:13 GMT

Same mines terrible use phone data more than the WiFi ad it never works and it always says its fine

Re: Connected without Internet

JimM1 — Fri, 15 Mar 2024 21:12:49 GMT

@Annaw10 Same reply see post 2, with regards to your issue.

Re: Connected without Internet

Kirsty+help+me — Fri, 15 Mar 2024 21:24:10 GMT

I dont have landline just broadband only, I'll have to find the number and give them a ring tomorrow but thanks for the help hopefully they can figure out what's wrong 🙂

Re: Connected without Internet

JimM1 — Fri, 15 Mar 2024 21:30:15 GMT

@Kirsty+help+me If you follow the link posted below and post your stat's we can take a look at them also please follow to the end you will also see a picture of what is needed.

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717