https://helpforum.sky.com/t5/Broadband/Hub-connecter/m-p/4588829#M381651 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3997322">@Louise199</a>&nbsp;If you have full fibre to an ONT then the lead is a cat5e ethernet cable.</P><P>If the connection is to an OR master socket then it is an RJ11 connection.</P><P>Ethernet has 8 pins all connected, RJ11 has 6 pins only 3 and 4 connected 2 wires only.</P> Fri, 15 Mar 2024 20:58:54 GMT JimM1 2024-03-15T20:58:54Z https://helpforum.sky.com/t5/Broadband/Hub-connecter/m-p/4588808#M381644 <P>Hello our hub the connection to the box in the wall and the hub snapped&nbsp;</P> Fri, 15 Mar 2024 20:17:43 GMT https://helpforum.sky.com/t5/Broadband/Hub-connecter/m-p/4588808#M381644 Louise199 2024-03-15T20:17:43Z https://helpforum.sky.com/t5/Broadband/Hub-connecter/m-p/4588829#M381651 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3997322">@Louise199</a>&nbsp;If you have full fibre to an ONT then the lead is a cat5e ethernet cable.</P><P>If the connection is to an OR master socket then it is an RJ11 connection.</P><P>Ethernet has 8 pins all connected, RJ11 has 6 pins only 3 and 4 connected 2 wires only.</P> Fri, 15 Mar 2024 20:58:54 GMT https://helpforum.sky.com/t5/Broadband/Hub-connecter/m-p/4588829#M381651 JimM1 2024-03-15T20:58:54Z