https://helpforum.sky.com/t5/Broadband/Broadband-issues-no-internet-LED/m-p/4588780#M381639 <P>Internet connection has been on and off for the past two days. Yesterday it was unstable all</P><P>morning then settled down after lunch.</P><P>today it was fine most of the day just a couple of interruptions in the afternoon.</P><P>this evening it has gone down totally.</P><P>its a sky Q hub.</P><P>I have power and wireless LEDs on.</P><P>Internet LED is off but ocassionally blinks amber for a few seconds.</P><P>have tried disconnecting and reconnecting phone line.</P><P>Have reset the hub, this seemed to work momentarily then lost connection again.</P><P>neighbours are on BT and having no issues.</P><P>Help!</P> Fri, 15 Mar 2024 19:45:47 GMT Archibald84 2024-03-15T19:45:47Z https://helpforum.sky.com/t5/Broadband/Broadband-issues-no-internet-LED/m-p/4588780#M381639 <P>Internet connection has been on and off for the past two days. Yesterday it was unstable all</P><P>morning then settled down after lunch.</P><P>today it was fine most of the day just a couple of interruptions in the afternoon.</P><P>this evening it has gone down totally.</P><P>its a sky Q hub.</P><P>I have power and wireless LEDs on.</P><P>Internet LED is off but ocassionally blinks amber for a few seconds.</P><P>have tried disconnecting and reconnecting phone line.</P><P>Have reset the hub, this seemed to work momentarily then lost connection again.</P><P>neighbours are on BT and having no issues.</P><P>Help!</P> Fri, 15 Mar 2024 19:45:47 GMT https://helpforum.sky.com/t5/Broadband/Broadband-issues-no-internet-LED/m-p/4588780#M381639 Archibald84 2024-03-15T19:45:47Z https://helpforum.sky.com/t5/Broadband/Broadband-issues-no-internet-LED/m-p/4588822#M381648 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3997272">@Archibald84</a>&nbsp;Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.</P> Fri, 15 Mar 2024 20:44:14 GMT https://helpforum.sky.com/t5/Broadband/Broadband-issues-no-internet-LED/m-p/4588822#M381648 Highlinder 2024-03-15T20:44:14Z