topic Re: Internet in Broadband

Internet

Robert721 — Fri, 15 Mar 2024 16:52:22 GMT

Is there an answer for the Internet connection?

Done the test and everything else but still nothing.

Orange light flashing on the Internet on sky hub everytime

I noticed I'm not the only one with his issue

Re: Internet

Highlinder — Fri, 15 Mar 2024 17:15:10 GMT

@Robert721 When you did the broadband test did it show green across everything or anything amber or red?

Re: Internet

Robert721 — Fri, 15 Mar 2024 17:17:48 GMT

Power was green

Internet was amber

WiFi was green

Re: Internet

Robert721 — Fri, 15 Mar 2024 17:19:26 GMT

The Internet changes for green to amber every 5 minutes or so as well

Everytime I've tested it says connection is fine

Re: Internet

Highlinder — Fri, 15 Mar 2024 17:19:50 GMT

@Robert721 Asking about the broadband test when it completed what colours did you see.

Re: Internet

Robert721 — Fri, 15 Mar 2024 17:21:20 GMT

After each test it goes back to green

Re: Internet

Finnley — Fri, 15 Mar 2024 17:29:35 GMT

I have the same issue. Test says router is connected correctly but we have no Internet. Internet light switches from green to Amber but nothing works on either colour.

Re: Internet

Robert721 — Sun, 17 Mar 2024 09:02:07 GMT

Any explanation for the problem,?

Day 3 and still issues

Worked for 4 hours yesterday then back to this

Any real sky experts able to help please

Thanks

Re: Internet

Chrisee — Sun, 17 Mar 2024 09:31:31 GMT

@Robert721 forum members are customers like yourself and while some of us are pretty knowlegable on the technology nobody can give you a guide to how long a fault will take to fix. Even if you call Sky they probably know little more as the engineers working on the issue wont know themselves exactly how long the work will take. You will be compensated as explained here Customer Auto-Compensation | Sky Help | Sky.com