topic Re: Openreach engineer visit in Broadband

Openreach engineer visit

Catrina — Wed, 13 Mar 2024 15:08:33 GMT

Had sky Q fitted over 2 weeks ago but was told my broadband couldn't be fitted at the same time so I had to wait another week for the broadband to be fitted. That was last Wednesday (6.3.24) sky engineer said openreach had not completed their job. Openreach then attended again on Friday (8.3.24) and still haven't fixed the issue. I am still without broadband. I was told it would be an extra 3 working days to get an engineer to the property but they still haven't been and the last day is up. Sky WhatsApp is unresponsive and I am at a loss now. Please help

Re: Openreach engineer visit

Mr+Flibbles+86 — Thu, 14 Mar 2024 08:23:40 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Openreach engineer visit

Catrina — Fri, 15 Mar 2024 09:16:23 GMT

Thank you for escalating this. It seems there is just no help from sky regarding this issue. The WhatsApp number never has anyone available, this forum takes hours for a response. A phone call i would have to take the da off work to get through and actually speak with someone that could assist me.

My app is still not giving a date or time for the open reach engineer to attend and today is the final day and still nothing! I'm just going to cancel this afternoon because its been weeks and still no broadband. Complete waste of my time

Re: Openreach engineer visit

TimmyBGood — Fri, 15 Mar 2024 09:47:41 GMT

@Catrina wrote:

I'm just going to cancel this afternoon because its been weeks and still no broadband.

Note that cancelling the order with Sky will then restart the wait for an Openreach appointment made by any other of their client ISPs.

Re: Openreach engineer visit

Catrina — Fri, 15 Mar 2024 10:02:45 GMT

@TimmyBGood thanks for your reply.

The trouble is I had sky at my property but under my ex partners name this was removed the day before it was reinstalled under my name. Sky said they had to do recalling due to things changing in 2025. Had they of left me with my old connection there wpuldnt be an issue.

So I think cancelling is my only option now.

Re: Openreach engineer visit

TimmyBGood — Fri, 15 Mar 2024 10:19:42 GMT

@Catrina wrote:

Sky said they had to do recalling due to things changing in 2025. Had they of left me with my old connection there wpuldnt be an issue.

Unfortunately that's not an option: in any location where FTTP is available, 'full fibre' is the only wholesale service which an ISP can now obtain. It hasn't been possible for them to place an order with Openreach for a new FTTC service or to reactivate an existing copper circuit across large areas of the country since September last year.

Re: Openreach engineer visit

Catrina — Fri, 15 Mar 2024 10:13:49 GMT

@TimmyBGood thanks for the information.

The communication is poor via sky and openreach and ive had enough to be honest.