topic Re: BB went live last week - still no router! in Broadband

BB went live last week - still no router!

KarenOL123 — Thu, 07 Mar 2024 14:20:25 GMT

Hi,

My broadband was due to go live last Tuesday. Sky have been messing me around and I still haven't received my router.

I've made a complaint but i keep just getting lied to and fobbed off. How can I escalate this? I am beyond frustrated and angry. Thanks

Re: BB went live last week - still no router!

KarenOL123 — Tue, 12 Mar 2024 19:21:50 GMT

Hi @@everyone- does anyone have any advice on this please?!

Re: BB went live last week - still no router!

Mr+Flibbles+86 — Wed, 13 Mar 2024 09:29:18 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: BB went live last week - still no router!

Addie15 — Fri, 15 Mar 2024 09:40:00 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need to help, please let us know so we can re-escalate this for you. Thanks.