topic Re: Broadband connection problems in Broadband

Broadband connection problems

Maggs3 — Thu, 14 Mar 2024 15:46:25 GMT

Hi I'm having problems with Internet/WiFi connection it keeps failing every 30 minutes. Been on my account and had broadband tested and everything is coming up OK. Any advice plsase

Re: Broadband connection problems

jamesn123 — Thu, 14 Mar 2024 15:54:03 GMT

Hi @Maggs3

Please post your router stats

Re: Broadband connection problems

Anub — Thu, 14 Mar 2024 19:22:12 GMT

I am facing same issue .

Re: Broadband connection problems

Nicola65 — Sat, 20 Apr 2024 07:34:56 GMT

I keep losing connection ony broadband. The lights on my box go off and come back on a couple of minutes later. This happens loads throughout the day and when the lights are on connection is poor even when the lights are all green. I have done tests and it says everything is fine but obviously it isn't. Very disappointed with the service

Re: Broadband connection problems

Starsrule89 — Sat, 20 Apr 2024 08:41:58 GMT

I have the exact same issue. I mostly use my EE Data. Sky havent helped much they sent me a new router that could only be delivered monday to friday during business hours, anytime I call or email they tell me everything looks good on their end. Its not even a distance issue as Ive been sat right next to the router and still have no wifi.