topic Re: Connection problems in Broadband

Connection problems

Shellhooper — Mon, 11 Mar 2024 10:09:39 GMT

Noticed our connection was weak. Then the next day no connection at all.

Done the 'switch off WiFi etc etc and nothing.

Tried the remote Home button optio on sky, nothing.

I paid my last bill and next bill is due on the 16th.

Went onto the app and it says my contract has ended ? Yet payment will be taken on the 16th?

Help please. Thanks x

Moderator note: subject of thread updated to better reflect the conversation

Re: Connection problems

Mr+Flibbles+86 — Tue, 12 Mar 2024 08:25:05 GMT

Hi there @Shellhooper, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Connection problems

Mr+Flibbles+86 — Thu, 14 Mar 2024 09:05:54 GMT

We are still looking to help you @Shellhooper. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks