https://helpforum.sky.com/t5/Broadband/I-have-just-realised-that-my-wife-had-taken-out-the-phone-and-internet-with-BT-i-have-sky-internet/m-p/4587235#M381351 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3995513">@Alan1955</a>&nbsp;It is not possible to have 2 broadband packages on the same single line connection.</P><P>If BT broadband is working, then there is no sky. If sky broadband is working then there is no BT.</P><P>&nbsp;</P><P>You cannot have sky via a BT broadband hub, it is not compatable to sky....</P><P>&nbsp;</P><P>If it is a mix-up and you are paying for both, then you need to cancel the payment by contacting the wrong broadband supplier. There is always a slight overlap before the final payment if this is the case.</P> Wed, 13 Mar 2024 22:01:11 GMT JimM1 2024-03-13T22:01:11Z https://helpforum.sky.com/t5/Broadband/I-have-just-realised-that-my-wife-had-taken-out-the-phone-and-internet-with-BT-i-have-sky-internet/m-p/4586970#M381289 <P>I am paying for bt phoning and internet, I also have sky internet, if I canx bt will I still get my sky internet which is plugged into bt box?</P> Wed, 13 Mar 2024 17:02:28 GMT https://helpforum.sky.com/t5/Broadband/I-have-just-realised-that-my-wife-had-taken-out-the-phone-and-internet-with-BT-i-have-sky-internet/m-p/4586970#M381289 Alan1955 2024-03-13T17:02:28Z https://helpforum.sky.com/t5/Broadband/I-have-just-realised-that-my-wife-had-taken-out-the-phone-and-internet-with-BT-i-have-sky-internet/m-p/4587235#M381351 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3995513">@Alan1955</a>&nbsp;It is not possible to have 2 broadband packages on the same single line connection.</P><P>If BT broadband is working, then there is no sky. If sky broadband is working then there is no BT.</P><P>&nbsp;</P><P>You cannot have sky via a BT broadband hub, it is not compatable to sky....</P><P>&nbsp;</P><P>If it is a mix-up and you are paying for both, then you need to cancel the payment by contacting the wrong broadband supplier. There is always a slight overlap before the final payment if this is the case.</P> Wed, 13 Mar 2024 22:01:11 GMT https://helpforum.sky.com/t5/Broadband/I-have-just-realised-that-my-wife-had-taken-out-the-phone-and-internet-with-BT-i-have-sky-internet/m-p/4587235#M381351 JimM1 2024-03-13T22:01:11Z https://helpforum.sky.com/t5/Broadband/I-have-just-realised-that-my-wife-had-taken-out-the-phone-and-internet-with-BT-i-have-sky-internet/m-p/4587320#M381360 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3995513">@Alan1955</a>&nbsp;check thst your wife's order is using the same line as it should be impossible for anybody to placecan order on a line with an active service. However in many homes it is possible to have a second phone line instal;ed which will be 100% separate from your service.</P> Thu, 14 Mar 2024 07:44:59 GMT https://helpforum.sky.com/t5/Broadband/I-have-just-realised-that-my-wife-had-taken-out-the-phone-and-internet-with-BT-i-have-sky-internet/m-p/4587320#M381360 Chrisee 2024-03-14T07:44:59Z