topic Re: Broadband and Wi-Fi dropping in Broadband

Broadband and Wi-Fi dropping

Ploughman6 — Wed, 13 Mar 2024 16:03:33 GMT

Broadband and Wi-Fi keep dropping. Have to unplug tv and main hub regularly, although the 3 green lights are on. It's hit and miss wether we can use the internet. Online sky check saying all is ok. I called sky and they did a check saying all ok and directed me here!

Re: Broadband and Wi-Fi dropping

PaulKCMF — Wed, 13 Mar 2024 16:27:20 GMT

Have you logged into the router to see what the stats are showing as? It may be that the line is on the edge of stability . Are you directly onto the main socket via a filter or are you using an ADSL plate?

Our connection has been rock solid of years but a few months back was up and down like a yo-yo every day, then it stabilised again and this week its back to daily drop outs in the morning, afternoon and over night. No changes on our end so either something is going on locally here or Sky are doing things on the exchange side.

Re: Broadband and Wi-Fi dropping

Shrew13 — Wed, 13 Mar 2024 16:53:54 GMT

Hi can you pl;ease tell me how I log into the router to check stats?

Kind regards

Re: Broadband and Wi-Fi dropping

Highlinder — Wed, 13 Mar 2024 18:13:26 GMT

@Shrew13 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474