topic Activation Date in Broadband

Activation Date

Alexhindle1 — Wed, 13 Mar 2024 17:25:06 GMT

My broadband activation date on the email is different to the date on the box. Which date will it be?

Re: Activation Date

caesarome — Wed, 13 Mar 2024 17:27:34 GMT

What date shows via your account here:

https://www.sky.com/ordertracking

Re: Activation Date

Alexhindle1 — Wed, 13 Mar 2024 18:02:57 GMT

It doesn't show anything on tracking. It just says "contact us to track your order"

Re: Activation Date

Samm101 — Wed, 13 Mar 2024 21:20:41 GMT

Same here. Email says activation today however I've heard absolutely diddly squat.

This is the least user friendly broadband swap I've ever done. It's 9.20pm and I have no idea what the heckl is happening.

As the OP, I also just get a message to contact about the order. There is no tracking.

We rely on the Internet for working at home so I'm concerned that I'll have none

Re: Activation Date

GD1 — Wed, 13 Mar 2024 21:24:15 GMT

@Samm101 Have you called sky as instructed?

Re: Activation Date

Samm101 — Wed, 13 Mar 2024 21:41:14 GMT

Yes, it's closed.

I have however gone downstairs to check the outer packaging of the router to see that it says 14th activation date. Not 13th as the correspondence on email says.

I wouldn't mind, but it's pretty poor that an update isn't emailed. Let's hope the experience is better once connected 🙏