topic Re: Poor fiber in Broadband

Poor fiber

WUBS01 — Wed, 13 Mar 2024 14:37:13 GMT

I've run speed test on my new fiber. Ment to be 151.. I'm getting 91.5 Though your app it reads 151.. Through the app speed test your engineer gave me says 91.5 Please increase or can I have an engineer out Regards Steve

Re: Poor fiber

Highlinder — Wed, 13 Mar 2024 14:59:07 GMT

@WUBS01 Which kind of device was this speed test being done and how is it connected to the router?

Re: Poor fiber

WUBS01 — Wed, 13 Mar 2024 15:02:32 GMT

New sky router installed last week.

Ps5 connected via ethernet cable.

Computer/pc via ethernet cable

Ran a speed check on both 91.5 ment to be 151.

On sky app it shows correct speed..

Which I don't believe is true as my other device all say the same 91.5

Re: Poor fiber

cookiemonsteruk — Wed, 13 Mar 2024 15:03:19 GMT

@WUBS01

If this is on a pc check and change your ethernet card settings

to check what speed your card is currently set to :-

Go to the icon of the taskbar
Locate the icon Internet
Press on network and internet settings
Click on Ethernet
Click change adapter options
Double click on Ethernet. There, you get the speed, it can be 100 mbps or 1Gbps. If it is the second, we do not have to do anything, but if it is the first we have to configure the card

Then If you have a windows pc you can change the card settings as below

In the window where the speed was indicated, you have to click on properties
Check that the option Microsoft network clients is marked, if not, do it
Click on set up
We go to Advanced Options
Search Speed & Duplex
Change the value to 1.0 Gbps Full Duplex
Accept

Also check the sky hub settings to make sure ethernet is set to gigabit

Re: Poor fiber

WUBS01 — Wed, 13 Mar 2024 15:13:56 GMT

What about ps5

Re: Poor fiber

cookiemonsteruk — Wed, 13 Mar 2024 15:18:50 GMT

@WUBS01

Should already be gigabit

Log onto your router by entering 192.168.0.1 in the address bar of a browser and click on ethernet.

Enter

Username admin

Password wifi password

Make sure ethernet is gigabit and not fast

Re: Poor fiber

jamesn123 — Thu, 14 Mar 2024 11:12:36 GMT

@WUBS01

Sounds like your using ethernet cables that haven't got all 4 pairs wired up. These are often cheap ones bundled with products.