https://helpforum.sky.com/t5/Broadband/Lost-my-Internet-Done-a-check-through-sky-online-they-say-all-is-OK-but-I-don-t-have-Internet-or-p/m-p/4586060#M381062 <P>Hi Highlander, yeah ran it, it still say all OK but still no Internet. Rebooted router but still nothing.</P> Tue, 12 Mar 2024 16:02:06 GMT wannagooddeal 2024-03-12T16:02:06Z https://helpforum.sky.com/t5/Broadband/Lost-my-Internet-Done-a-check-through-sky-online-they-say-all-is-OK-but-I-don-t-have-Internet-or-p/m-p/4586035#M381049 WiFi light is green, obviously power light green, no Internet light at all phone light orange. What could be wrong? Tue, 12 Mar 2024 15:49:11 GMT https://helpforum.sky.com/t5/Broadband/Lost-my-Internet-Done-a-check-through-sky-online-they-say-all-is-OK-but-I-don-t-have-Internet-or-p/m-p/4586035#M381049 wannagooddeal 2024-03-12T15:49:11Z https://helpforum.sky.com/t5/Broadband/Lost-my-Internet-Done-a-check-through-sky-online-they-say-all-is-OK-but-I-don-t-have-Internet-or-p/m-p/4586044#M381055 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/1657363">@wannagooddeal</a>So you ran this below and it came back as okay?</P><P>&nbsp;</P><P>Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.</P> Tue, 12 Mar 2024 15:55:09 GMT https://helpforum.sky.com/t5/Broadband/Lost-my-Internet-Done-a-check-through-sky-online-they-say-all-is-OK-but-I-don-t-have-Internet-or-p/m-p/4586044#M381055 Highlinder 2024-03-12T15:55:09Z https://helpforum.sky.com/t5/Broadband/Lost-my-Internet-Done-a-check-through-sky-online-they-say-all-is-OK-but-I-don-t-have-Internet-or-p/m-p/4586060#M381062 <P>Hi Highlander, yeah ran it, it still say all OK but still no Internet. Rebooted router but still nothing.</P> Tue, 12 Mar 2024 16:02:06 GMT https://helpforum.sky.com/t5/Broadband/Lost-my-Internet-Done-a-check-through-sky-online-they-say-all-is-OK-but-I-don-t-have-Internet-or-p/m-p/4586060#M381062 wannagooddeal 2024-03-12T16:02:06Z https://helpforum.sky.com/t5/Broadband/Lost-my-Internet-Done-a-check-through-sky-online-they-say-all-is-OK-but-I-don-t-have-Internet-or-p/m-p/4586064#M381063 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/1657363">@wannagooddeal</a>&nbsp;</P> <P>&nbsp;</P> <P>The vast majority of broadband faults are external to the address, and cannot be resolved by the occupant.</P> Tue, 12 Mar 2024 16:03:38 GMT https://helpforum.sky.com/t5/Broadband/Lost-my-Internet-Done-a-check-through-sky-online-they-say-all-is-OK-but-I-don-t-have-Internet-or-p/m-p/4586064#M381063 TimmyBGood 2024-03-12T16:03:38Z https://helpforum.sky.com/t5/Broadband/Lost-my-Internet-Done-a-check-through-sky-online-they-say-all-is-OK-but-I-don-t-have-Internet-or-p/m-p/4586254#M381122 The message on my TV says it does not look like you have internet connection right now. I have reset. Switched everything off but nothing works. Can't record anything. What's the problem. Tue, 12 Mar 2024 18:58:38 GMT https://helpforum.sky.com/t5/Broadband/Lost-my-Internet-Done-a-check-through-sky-online-they-say-all-is-OK-but-I-don-t-have-Internet-or-p/m-p/4586254#M381122 Hunter2 2024-03-12T18:58:38Z