topic Re: Calls from Scottish offices in Broadband

Calls from Scottish offices

Alfieboyne — Tue, 12 Mar 2024 13:12:37 GMT

Is there anyway of getting hold of Sky record of conversation to me from their Scottish offices. Sky say they don't have records but I thought they recorded all outgoing calls.

Re: Calls from Scottish offices

jamesn123 — Tue, 12 Mar 2024 13:27:12 GMT

@Alfieboyne

Sky do indeed record calls but for how long these are kept I am not sure. Your call logs should show when you phoned sky/they phoned you.

Re: Calls from Scottish offices

Daniel0210 — Tue, 12 Mar 2024 13:39:13 GMT

@Alfieboyne

I have previously been informed Sky can listen back on calls within the last 6 months but I'm not sure if that also applies to outgoing calls.

Re: Calls from Scottish offices

Alfieboyne — Tue, 12 Mar 2024 14:45:43 GMT

After ages on feedback chat I felt as though I wasn't getting anywhere with Sky. At no time was I told about a deadlock letter but in the end was virtually told this was then end of the complaint (not resolved though) . I gave in to them but was unaware of a deadlock letter. Is it too late now to ask for one.