topic Sky Max parental settings in Broadband

Sky Max parental settings

mayo1982 — Mon, 11 Mar 2024 21:41:55 GMT

Good evening

I've an issue with parental settings whereby the time they are being implemented seems to happen an hour before they are actually set.

I've rebooted and reset them all but still getting the same problem

any advice please?

Many Thanks

Re: Sky Max parental settings

Chrisee — Tue, 12 Mar 2024 07:56:13 GMT

@mayo1982 If that has just happened I suspect the system has applied day light saving a couple of weeks early. I think the system Sky are using is based in the US where the clocks chaged last weekend while UK clocks dont change for another 2 weeks. I will draw Sky's attention to the issue.

Re: Sky Max parental settings

KevNewMedia — Tue, 12 Mar 2024 08:42:45 GMT

Hi @mayo1982

Welcome to the Sky Community and thank you, @Chrisee , for raising the issue.

I'm going to message you directly, as I need some personal information. You're looking for the red icon at the top corner of the screen, click on your avatar, and you'll see the message there.

Re: Sky Max parental settings

KevNewMedia — Mon, 18 Mar 2024 11:43:53 GMT

Thank you for your reply via PM @mayo1982

The details have been passed to our support teams to investigate further.

Re: Sky Max parental settings

raymo1975 — Wed, 20 Mar 2024 21:52:12 GMT

@KevNewMedia My Sky Max hub went live on Monday and I'm having the exact same issue.

Re: Sky Max parental settings

KevNewMedia — Thu, 21 Mar 2024 09:28:47 GMT

@raymo1975 wrote:

@KevNewMedia My Sky Max hub went live on Monday and I'm having the exact same issue.

Thanks for confirming this @raymo1975

The team are working on the problem and as soon as I hear back, I'll let everyone know.

Re: Sky Max parental settings

raymo1975 — Thu, 21 Mar 2024 09:30:05 GMT

Thanks @KevNewMedia, much appreciated! 🙂

Re: Sky Max parental settings

Chrisee — Thu, 21 Mar 2024 09:33:34 GMT

@raymo1975 things should get sorted when our clocks change over Easter weekend even if Sky have not applied a fix before then.

Re: Sky Max parental settings

mayo1982 — Thu, 21 Mar 2024 10:05:39 GMT

@raymo1975 I've simply put my schedules on an hour for now which seems to have worked. Well I assume it has as we see the kids appearing downstairs at the correct time lol

intend to alter schedules again after our clocks change, if no news from @KevNewMedia before then

Re: Sky Max parental settings

KevNewMedia — Mon, 01 Apr 2024 13:52:04 GMT

Hi Everyone

Thanks for your patience. This issue was resolved late last week. If you've modified your schedules, you may want to adjust them if required.

Re: Sky Max parental settings

raymo1975 — Mon, 01 Apr 2024 15:18:44 GMT

Thanks @KevNewMedia, much appreciated!