topic Middle light is orange in Broadband

Middle light is orange

Annoyedparent — Mon, 11 Mar 2024 19:09:37 GMT

The middle light on my router is flashing orange, I have done all of the tests and taken all the steps and it isn't working.

I am really not happy with this service

Re: Middle light is orange

ejg23x — Mon, 11 Mar 2024 19:11:18 GMT

I’m having the same issue! I thought it was just me

Re: Middle light is orange

Anvilius — Mon, 11 Mar 2024 19:14:00 GMT

I'm having the same issue also! Great!

Re: Middle light is orange

Annoyedparent — Tue, 12 Mar 2024 18:33:09 GMT

This has happened again, same time, why is this happening!?

Re: Middle light is orange

Anvilius — Tue, 12 Mar 2024 18:35:03 GMT

I reset from the back of the box and it sorted out the issue. Been fine ever since 🙂

Re: Middle light is orange

Annoyedparent — Tue, 12 Mar 2024 18:42:26 GMT

It's not worked for me and it also happened during the night too so my daughters lullabies didn't play.

Re: Middle light is orange

Just_Jooles — Tue, 12 Mar 2024 18:47:31 GMT

I'm having the same issue in LN11 but Sky Checker says no issues !

Re: Middle light is orange

Annoyedparent — Tue, 12 Mar 2024 18:49:18 GMT

Same here, I have done all the steps

Re: Middle light is orange

Highlinder — Tue, 12 Mar 2024 18:52:44 GMT

I take that you are all referring to the service checker? Have any of you ran the broadband test to see if it picks up any faults?

Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Re: Middle light is orange

Just_Jooles — Tue, 12 Mar 2024 18:58:56 GMT

Yep tried all that, but that isn't working either. Only had this hub since September 🙄

Re: Middle light is orange

Highlinder — Tue, 12 Mar 2024 19:18:20 GMT

@Just_JoolesWhat happens when you click on the Sky broadband one that is red, does that allow you to do anything else?

Re: Middle light is orange

Just_Jooles — Tue, 12 Mar 2024 21:09:46 GMT

I just keep tapping away for it to diagnose itself and I get as far as sorry this service isn't available; the orange light eventually goes on and I can watch to for a bit then I get an error message, look at the hub and it's flashing orange again. Very intermittent, but been doing it for two days now.

Re: Middle light is orange

Highlinder — Tue, 12 Mar 2024 21:13:56 GMT

@Just_Jooles Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474

Re: Middle light is orange

Just_Jooles — Tue, 12 Mar 2024 22:42:33 GMT

Re: Middle light is orange

Just_Jooles — Tue, 12 Mar 2024 23:01:38 GMT

Rebooted the router and the info now looks like this;

Re: Middle light is orange

Just_Jooles — Tue, 12 Mar 2024 23:16:59 GMT

@Highlinder

Re: Middle light is orange

Highlinder — Wed, 13 Mar 2024 09:24:00 GMT

@Just_Jooles I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Middle light is orange

Addie15 — Wed, 13 Mar 2024 10:23:11 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Just_Jooles.

Re: Middle light is orange

Just_Jooles — Wed, 13 Mar 2024 18:27:27 GMT

@Highlinder @Thank you

Re: Middle light is orange

Just_Jooles — Wed, 13 Mar 2024 18:29:17 GMT

@Addie15 @I don't know where to locate an invite?