topic Re: Sky Hub still not delivered in Broadband

Sky Hub still not delivered

SimonEwing — Sat, 09 Mar 2024 10:34:47 GMT

I am still waiting for Royal Mail to deliver the sky hub, as it's tracked I can see it is still reported as being at their mail centre since Tuesday.

My broadband has now been activated and I am being billed for a service I cannot use.

Is there anyway to escalate this and get a Skyhub delivered?

Re: Sky Hub still not delivered

Highlinder — Sat, 09 Mar 2024 11:44:37 GMT

@SimonEwing Are you able to call Sky and request thiey send out another router and explain to them they can see the other router is stuck in Royal mail.

Re: Sky Hub still not delivered

SimonEwing — Sat, 09 Mar 2024 11:59:35 GMT

@Highlinder thanks for the suggestion, there's no customer seevice or live chat to contact that I can find on this site. So apart from this community I cannot see where else to get any help.

Re: Sky Hub still not delivered

Highlinder — Sat, 09 Mar 2024 12:25:52 GMT

@SimonEwing You can find the number to call at the bottom of the link below under " Need more help "

https://www.sky.com/help/home

Re: Sky Hub still not delivered

SimonEwing — Sat, 09 Mar 2024 12:48:26 GMT

Thank you @Highlinder the number is nicely hidden away, worked though and customer services are arranging to dispatch a replacement sky hub.