topic Re: broadband down in Broadband

broadband down

woaishu — Fri, 08 Mar 2024 11:28:07 GMT

My internet light is not on. The wi-fi and power lights are green.There is a problem with the broadband as per the app/website but when going through all the troubleshooting steps and asking me to check the broadband it comes up sayin "OOPS. Our tests aren't working at the moment please come back later. Also tried with landline, can't dial out, no ringtone at all. Please help.

Re: broadband down

Highlinder — Fri, 08 Mar 2024 12:26:26 GMT

@woaishu I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: broadband down

Tom-W19 — Sat, 09 Mar 2024 09:54:26 GMT

Thanks for escalating. We've sent an invite to @woaishu.

Re: broadband down for 2 days

sadiemc — Wed, 05 Jun 2024 09:38:05 GMT

Signal Test showing 'issue in your area this might take a few DAYS to fix' I've a child here in the middle of A Levels and I work from home. 2-3 days without internet here just isn't feasible - we need an Enginner out here. How do I book one?

Re: broadband down

sadiemc — Wed, 05 Jun 2024 09:40:01 GMT

Tom, can I escalate to get an engineer out to my area? WFH and internet down for 2 days now - as have sky glass also means no TV

Re: broadband down

TimmyBGood — Wed, 05 Jun 2024 10:53:29 GMT

@sadiemc

'Escalation' is a forum mechanism to start an online chat with a Sky staffer: it doesn't get any priority for a broadband fault fix.

No domestic customer gets faster attendance over any other in that respect: the Openreach target is for resolution within two working days starting the day after a fault is logged by an ISP.