https://helpforum.sky.com/t5/Broadband/Broadband-activation/m-p/4583226#M380384 <P>Will I need to make any initial contact with sky ? Or wait and hear?! I am just worried this is going to go on for weeks!.</P> Fri, 08 Mar 2024 23:39:04 GMT Steph42 2024-03-08T23:39:04Z https://helpforum.sky.com/t5/Broadband/Broadband-activation/m-p/4583183#M380373 <P>Openreach came out to install broadband today. They could not complete the job due to technical issues outside. Basically they need to install a new socket to plug us into. Will they just turn up to fix, or is another appointment needed ?&nbsp;</P> Fri, 08 Mar 2024 21:33:30 GMT https://helpforum.sky.com/t5/Broadband/Broadband-activation/m-p/4583183#M380373 Steph42 2024-03-08T21:33:30Z https://helpforum.sky.com/t5/Broadband/Broadband-activation/m-p/4583225#M380383 <P>Open have 72 working hours to provide you with and update or resolution</P><P>if the don't resolve within that time scale sky will start to investigate and provide you with updates via text message and/or the MySky app or sky.com</P> Fri, 08 Mar 2024 23:37:08 GMT https://helpforum.sky.com/t5/Broadband/Broadband-activation/m-p/4583225#M380383 mormegil 2024-03-08T23:37:08Z https://helpforum.sky.com/t5/Broadband/Broadband-activation/m-p/4583226#M380384 <P>Will I need to make any initial contact with sky ? Or wait and hear?! I am just worried this is going to go on for weeks!.</P> Fri, 08 Mar 2024 23:39:04 GMT https://helpforum.sky.com/t5/Broadband/Broadband-activation/m-p/4583226#M380384 Steph42 2024-03-08T23:39:04Z https://helpforum.sky.com/t5/Broadband/Broadband-activation/m-p/4583228#M380386 <P>Sky can't do anything except explain the process until openreach have failed in their service level agreement</P><P>&nbsp;</P><P>if the visit was today it is unlikely they will have even notified sky of any issues yet</P> Fri, 08 Mar 2024 23:42:08 GMT https://helpforum.sky.com/t5/Broadband/Broadband-activation/m-p/4583228#M380386 mormegil 2024-03-08T23:42:08Z