topic Re: Checking broadband settings in Broadband

Checking broadband settings

J+Parnall — Fri, 08 Mar 2024 14:28:47 GMT

I have been trying to check / update my broadband setting (PG, 13 etc) for over a week now. However, when signing into my account I am continually told "sorry there has been a problem ", as below.

Has any one else had a similar problem, is there a solution or work around?

Thanks.

Re: Checking broadband settings

Highlinder — Fri, 08 Mar 2024 15:20:25 GMT

@J+Parnall Have you tried doing this on a PC if you have one in a browser?

Re: Checking broadband settings

J+Parnall — Fri, 08 Mar 2024 15:52:52 GMT

Yes, I've tried both a desktop and laptop. Same message on both.

Re: Checking broadband settings

Highlinder — Fri, 08 Mar 2024 16:36:52 GMT

@J+Parnall If you are unable to change it and you are the account holder give Sky a call and listen through the voice prompts and they should be able to set it for you. Just dial 150 on your landline.