topic Re: Unstable Connection in Broadband

Unstable Connection

Jglo1234 — Fri, 08 Mar 2024 11:20:15 GMT

Hello,

We have lived at our current property for around 1 year now and had little problems with our WIFI, but for the last month we have been having to WIFI drop for 2-15 mins at a time and maybe twice a day. We are seeing several amber lights on the hub once it goes down I unfortunatly have not been able to get a picture of which exactly are changing.

Going through the diognostics its only showing our connection as unstable (which is the case) but cannot see how we can get any support with this. Reading other articles this dosent suggest issues with our router / equipment but the local network so how would I be able to get this escallated to the right team for support?

Any advice would be appreciated. TIA

Re: Unstable Connection

Highlinder — Fri, 08 Mar 2024 12:36:10 GMT

@Jglo1234 So running the broadband test it does not give you the ability to book an engineer?

Re: Unstable Connection

Jglo1234 — Fri, 08 Mar 2024 13:39:56 GMT

Hello @Highlinder ,

No our scan is showing no fault with the line itself (it's currently up) and it just showing the following for the connection instability

Re: Unstable Connection

Jglo1234 — Fri, 08 Mar 2024 13:40:51 GMT

Re: Unstable Connection

Highlinder — Fri, 08 Mar 2024 14:10:44 GMT

@Jglo1234 If you can give Sky a call to see what they can see in regards to the unstable line. They should be able to see it if the app is picking it up.