topic Re: Repeatedly dropped connection after engineer visit in Broadband

Repeatedly dropped connection after engineer visit

Paul24444 — Fri, 08 Mar 2024 12:45:46 GMT

Had Openreach engineer out yesterday who sorted out the wiring coming into our property that was damaged reulting in slow speed. This issue was resolved but we are still repeatedly losing the lights on the router & therefore any connection. This was happening before but is now even worse, so incredibly frustrating!

What is going on?

Router Statistics

System Up Time: 00:24:01

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 49162 75736 0 9477 273615 00:22:07 LAN Up 24736 17355 0 447545 25582 00:24:01 WLAN (2.4 GHz) Up 5335 2332 0 1404 198 00:22:11 WLAN (5 GHz) Up 66159 40626 0 354294 9529 00:22:09

Broadband Link Downstream Upstream Connection Speed 40000 kbps 9995 kbps Line Attenuation D1(10.8 dB) , D2(26.2 dB) , D3(43.4 dB) U0(0.2 dB) , U1(16.4 dB) , U2(32.5 dB) Noise Margin 11.5 dB 6.8 dB

Re: Repeatedly dropped connection after engineer visit

Highlinder — Fri, 08 Mar 2024 13:06:11 GMT

@Paul24444 Is this you re-starting the router or is it power cycling itself?

Re: Repeatedly dropped connection after engineer visit

Paul24444 — Fri, 08 Mar 2024 13:10:56 GMT

The lights keep going off every so often & we lose connection to the internet, it's gone about 8 times this morning for periods of 5 - 15 mins before returning.

Re: Repeatedly dropped connection after engineer visit

Highlinder — Fri, 08 Mar 2024 13:27:12 GMT

@Paul24444 Do all the lights go out on the router or does the power light stay red?

Re: Repeatedly dropped connection after engineer visit

Paul24444 — Fri, 08 Mar 2024 13:29:27 GMT

The power lights stays, all others go out

Re: Repeatedly dropped connection after engineer visit

Highlinder — Fri, 08 Mar 2024 14:13:06 GMT

@Paul24444 Sounds like all those issues have not been resolved and you need another engineer out.

Re: Repeatedly dropped connection after engineer visit

Paul24444 — Fri, 08 Mar 2024 14:24:32 GMT

So any idea about how to get another engineer to come out, as if I use the Broadband check on Sky.com or the Sky app, it doesn't flag a problem which it did before when the speed was slow?

Re: Repeatedly dropped connection after engineer visit

Highlinder — Fri, 08 Mar 2024 15:22:16 GMT

@Paul24444 Give Sky a call on 150 and tell them that you had an engineer out, but your still have outstanding issues with the connection. Listen through the options and stay on the line even after they offer you a text.