topic Re: WiFi / internet in Broadband

WiFi / internet

Stu2407 — Thu, 07 Mar 2024 09:33:17 GMT

The WiFi / internet signal over the past 2 days has been intermittent.
More often than not there hasn't been any signal.

Re: WiFi / internet

cookiemonsteruk — Thu, 07 Mar 2024 09:41:41 GMT

@Stu2407

Do the lights on the router change to amber or off

Could you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M101474

Re: WiFi / internet

Stu2407 — Fri, 08 Mar 2024 08:19:59 GMT

The router had no lights on . It was intermittent Wednesday night & off all day Thursday causing massive issues for our business.
It's working this morning

Re: WiFi / internet

TimmyBGood — Fri, 08 Mar 2024 09:30:26 GMT

@Stu2407 wrote:

causing massive issues for our business.

This forum is for the Sky domestic broadband service, which has no particular service level guarantee or any alternative routing in the event of cable failure.

For business purposes you'd be advised to use a business broadband product with failover to cellular data.

https://business.sky.com/products-and-services/business-broadband/secure-4g-backup/

Re: WiFi / internet

Stu2407 — Fri, 08 Mar 2024 09:58:41 GMT

It effected people connecting us by phone personal and business.
When electricity goes down they make it a priority and minimum message indicating approximately the time it would back. With internet no communication what's so ever !

Poor service !

Re: WiFi / internet

TimmyBGood — Fri, 08 Mar 2024 11:11:40 GMT

@Stu2407 wrote:

When electricity goes down they make it a priority and minimum message indicating approximately the time it would back.

Yes: that would be because electricity supply is regulated nationally as a critical service and broadband is not.