topic Re: No internet connection in Broadband

No internet connection

Haydenstarr — Thu, 07 Mar 2024 01:20:47 GMT

Power light is green internet light is solid orange and wifi light is green and no light on voice tried to completely reset my sky box nothing tried to remove cable nothing tried to turn it off for 5 minutes and back on nothing what to do ? I need the internet i have a 3 year old at home with no internet been like this all day absalutley apporling @Sky

Re: No internet connection

Chrisee — Thu, 07 Mar 2024 07:01:29 GMT

@Haydenstarr loss of connectivity after midnight can be due to a fault or essential maintenance of the network if the latter it should be back by 5.30am.

If it isnt just like power lines occasionally internet connections develop faults. The steps to take are using a mobile connection log into the My Sky app and run the connection test. The first part of which checks if there is known fault in your area if there is you will need to be patientvascthat is cleared.

If there isnt a known fault call Sky to report the issue.if your Sky Talk line is working dialling 150 gives you a free call.

Re: No internet connection

AnshuGangwar — Thu, 07 Mar 2024 14:54:58 GMT

Same issue with me. No internet connection