topic Re: Change me boardband deal in Broadband

Change me boardband deal

yawenxi — Wed, 06 Mar 2024 14:46:24 GMT

Hey,

I have realised that my home broadband Deal's price will be increased in April 2024 and I would like to change to a new package, the 145Mb/s Ultrafast Broadband - 28 per month.

I can't change the deal through my account, and there is only an upgrade option instead so I would like to know if someone from customer service can help me change my deal manually?

Thanks

Re: Change me boardband deal

Highlinder — Wed, 06 Mar 2024 14:53:59 GMT

@yawenxi You would need to call to discuss your account with Sky in changing the package you are on.

Re: Change me boardband deal

TimmyBGood — Wed, 06 Mar 2024 14:56:06 GMT

@yawenxi wrote:

I would like to change to a new package, the 145Mb/s Ultrafast Broadband - 28 per month.

If that's a substantially discounted 'new customer' price (as it appears to be) then it may well not be available at the same price as an upgrade from an existing subscription.