topic Re: How long to wait for Sky FTTP Broadband activation in Broadband

How long to wait for Sky FTTP Broadband activation

Purpleivan — Wed, 06 Mar 2024 09:12:19 GMT

I'm buying a house where I plan to sign up for Sky Broadband (Ultrafast+) and I'd like to find out how long activation of the connection typically takes, from the day that it's signed up for, to when it goes live, so that I can sign up in time for my move.

Does anyone have info on this?

Re: How long to wait for Sky FTTP Broadband activation

TimmyBGood — Wed, 06 Mar 2024 09:25:43 GMT

@Purpleivan

Does the property already have a Openreach optical connection and ONT?

This can be established by

Putting the address into the BT Wholesale Availability Checker.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.

Re: How long to wait for Sky FTTP Broadband activation

TimmyBGood — Wed, 06 Mar 2024 09:27:08 GMT

@Purpleivan

If the FTTP infrastructure isn't already in place then it needs to be physically installed, and that process cannot start until you are in residence to give the necessary permission.

Re: How long to wait for Sky FTTP Broadband activation

Purpleivan — Wed, 06 Mar 2024 09:30:59 GMT

Hi @TimmyBGood

There seems to be ONT active at the property.

Re: How long to wait for Sky FTTP Broadband activation

TimmyBGood — Wed, 06 Mar 2024 09:37:50 GMT

@Purpleivan

That's a good sign, and hopefully the departing occupants will leave it in place. You won't be able to place an order with Sky until they've notified their current ISP (even if that's also Sky) that they are moving out.

Re: How long to wait for Sky FTTP Broadband activation

Purpleivan — Wed, 06 Mar 2024 09:45:53 GMT

Thanks for that info @TimmyBGood

Once the current owner gives notice to their broadband supplier that they are leaving the property, how long should I allow for the period from contacting Sky to arrange my broadband service to that service being activated?

Re: How long to wait for Sky FTTP Broadband activation

TimmyBGood — Wed, 06 Mar 2024 09:48:37 GMT

@Purpleivan

I'd suggest doing so once you have a moving in date: there's inevitably a lead time even when the connection infrastructure is already in place, and this is usually quoted as ten working days.

Re: How long to wait for Sky FTTP Broadband activation

Purpleivan — Wed, 06 Mar 2024 09:50:26 GMT

ok, thanks for the confirmation of the 10 working days time. That should fit in well with my plans.