topic I have bandwidth issues since ive had fibre installed, normally during the day when using MS teams in Broadband

I have bandwidth issues since ive had fibre installed, normally during the day when using MS teams

Tome1983 — Tue, 05 Mar 2024 19:41:14 GMT

I have issues with bandwidth when a few times a day while working from home - i never used to have this issue

PortStatusTxPktsRxPktsCollision PktsTx b/sRx b/sUp TimeWANWANoE391006249326355501523133665:29:40LANUp50169562470520515521932198:57:31WLAN (2.4 GHz)Up4638334497610256470198:55:40WLAN (5 GHz)Up275061761119853971000198:55:39

Re: I have bandwidth issues since ive had fibre installed, normally during the day when using MS tea

JimM1 — Tue, 05 Mar 2024 20:16:32 GMT

@Tome1983 You will need to explain a little more regarding your thought on bandwidth issues.

From the stat's you posted, the WAN link dropped between your router - ont or broadband back to sky.

With this type off error on the router from sky, you may see change of the led's on the front possible the openreach ont module that the router connects to may have led change any observations will help.

Type of router and if you observed any change, and when you have the issue, what or any action you have to do is also usefull.

Re: I have bandwidth issues since ive had fibre installed, normally during the day when using MS tea

Tome1983 — Tue, 05 Mar 2024 21:17:44 GMT

Hi @JimM1 i have a sky sr203 router, i havent looked at the router during issues as im normally working in another room.

i notice issues at various occasions normally when on a teams call or when downloading a program on skytv.

Most of the day i dont have issues but 4 or 5 times a day i experience outages.

any ideas on what i can do?

Re: I have bandwidth issues since ive had fibre installed, normally during the day when using MS tea

JimM1 — Tue, 05 Mar 2024 21:44:11 GMT

@Tome1983 Your stats show that the broadband did not drop in the last 65 hours of operation.

Are the issues all to do with Wireless wifi connection, 1st recomendation will be to power router down

and observe more detail, Teams calls can be issue at anytime and more so if device is not connected via Ethernet, but this does not exclude your issue,.

Powering cycle, will help router to seek best wifi band, but we do not know what you are using.

And you may have already done this. Let us know, more detail helps as we are like you customers trying to help.

Set up your Sky hub | Sky Help | Sky.com

Re: I have bandwidth issues since ive had fibre installed, normally during the day when using MS tea

Tome1983 — Thu, 07 Mar 2024 13:10:19 GMT

@JimM1

thanks - what is power cycle?
During an issue today checked my openreach router which had 3 green lights - power pon lan

Re: I have bandwidth issues since ive had fibre installed, normally during the day when using MS tea

JimM1 — Thu, 07 Mar 2024 13:22:49 GMT

@Tome1983 Just removing the mains or power adapter to the router, there are a few versions with different variations of power supplied to the router.

And when you power cycle the router, any relevant info is gone forever, so we cannot get you to go back and look at anything that maybe helpfull.