https://helpforum.sky.com/t5/Broadband/Low-not-working/m-p/4580316#M379776 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3988219">@Georgiachard4</a>&nbsp;</P> <P>No purple wire is required when you have an Openreach ONT as its full fibre. LOS stands for loss of service which means you have not yet been activated or the activation has failed.</P> Tue, 05 Mar 2024 14:03:06 GMT jamesn123 2024-03-05T14:03:06Z https://helpforum.sky.com/t5/Broadband/Low-not-working/m-p/4579728#M379768 <P>My internet starts today and I have a red light as my LOS, <EM><FONT size="2" color="#999999">(Removed)</FONT></EM> I think I'm missing a purple wire?</P> <P>&nbsp;</P> <P style="font-size: smaller; color: #939799;"><I>Moderator note: Removed personal details<BR /></I></P> Tue, 05 Mar 2024 13:42:18 GMT https://helpforum.sky.com/t5/Broadband/Low-not-working/m-p/4579728#M379768 Georgiachard4 2024-03-05T13:42:18Z https://helpforum.sky.com/t5/Broadband/Low-not-working/m-p/4580316#M379776 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3988219">@Georgiachard4</a>&nbsp;</P> <P>No purple wire is required when you have an Openreach ONT as its full fibre. LOS stands for loss of service which means you have not yet been activated or the activation has failed.</P> Tue, 05 Mar 2024 14:03:06 GMT https://helpforum.sky.com/t5/Broadband/Low-not-working/m-p/4580316#M379776 jamesn123 2024-03-05T14:03:06Z